At Ethan’s Earth, we take pride in delivering high-quality natural products. If you face any issues, please read our policy below.
Eligibility for Returns
Due to the nature of food products, returns are accepted only if:
- You received a damaged or defective product
- You received an incorrect product
To be eligible, you must contact us within 48 hours of delivery with clear images of the product.
Non-Returnable Items
- Opened or used food products
- Products damaged due to incorrect storage after delivery
- Orders placed incorrectly by the customer
Refund Process
Once your request is approved:
- Refunds will be processed within 5–7 business days
- Amount will be credited to the original payment method
Shipping charges (if any) are non-refundable unless the error is from our side.
How to Request a Return
Please email us at info@ethansearth.in with:
- Order number
- Reason for return
- Photos of the product (if applicable)